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Privacy Policy

About our Privacy Policy

NOCO is committed to protecting your privacy. That is because we base our business on the trust you place in us. This policy describes our practices regarding personal collected through our Website. In this policy, "personal information" means your name, company name, address, telephone number, and e-mail address plus any other information that you share with us, or would permit us to contact you, and "we" and "us" means NOCO as well as its affiliated companies.

We reserve the right to modify this privacy policy from time to time; the effective date noted below will indicate the date that this policy was last updated. You should visit our Website periodically to review any changes.

How much information must I share?

The amount and type of information we collect from you depends on your activities and use of our Website. Below, we explain what information we collect.

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When you browse our Website

IP address: We collect your IP address to measure our Website traffic and to help provide a relevant users experience.

Referral Website: If you come to our Website via a link, we collect the location of the link that referred you.

Browser type: We collect information about the browser you are using to help optimize our Website for visitors.

Movements through our Website: We keep track of pages you visit to help provide you with a more personalized shopping experience.

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When you request a catalog through our website

We collect your name, address, telephone number and email address.

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When you communicate through our website

We collect your e-mail address and the other information that you provide in order to respond to your communication.

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Is my personal or account information used for any other purpose?

We may use your personal and account information to provide products or services you have requested, respond to a communication from you, contact you, and as otherwise described in this policy.

We may occasionally send you promotional or product information. If you do not wish to receive promotional or product information, you may opt out of future communications by sending us an email at opt-out@noco-usa.com.

We may also analyze and act upon your personal information as part of our standard business practices. We occasionally purchase from third parties commercial information such as company size, number of employees and annual sales of other companies. We may use this commercial information along with your personal information to customize our offerings to you, as well as for our internal use.

In addition, in order to measure how we are doing and to better understand how we can improve our product offerings, we may contact you by telephone or e-mail and solicit your participation in research.

If you become our customer, we may send you updates on important information about our company and products.

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Will my personal and account information be provided to any other party?

We restrict access to your personal information to those who need access to use it as set forth in this policy. Only authorized personnel are permitted to see your information. Your other personal and account information may be disclosed to third parties in limited circumstances. For example, we may share your personal information with our service providers and strategic partners and with suppliers and other entities involved in transactions you have initiated. We may disclose your personal information to respond to subpoenas, court orders, or other legal process, as required by law, or to establish or exercise our legal rights or defend against legal claims. Your personal information may also be disclosed in connection with a sale of some or all of our business or a merger with another company.

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How do you protect my personal and account information?

We use 128-bit encryption technology and Secure Socket Layers ("SSL") in all areas where your personal information is required. Our Website is certified by VeriSign, which verifies that our Website is authentic and that we use SSL security.

In addition, your personal information is kept behind our firewall on separate servers. All information is processed under encrypted channels, although you may choose unencrypted processing.

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How can I give you feedback or contact you?

Simply click here. Please note that messages become our property and, unless you direct otherwise, may be used by us for promotional purposes.

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About Your Order

For questions regarding an order, please call 1-800-456-6626.

Technical Issues

Experiencing problems with our website. Report problems.

Write to NOCO

The NOCO Company

23200 Commerce Park Cleveland, OH 44122 United States of America

Phone Numbers

Toll Free: 800-456-6626

Work: 216-464-8131

Fax: 216-464-8172

Hours of Operation

Between 8AM and 5PM (EST), Monday through Friday